Download 100 methods for total quality management by Gopal K Kanji PDF

By Gopal K Kanji

From strength box research to `zero defects', from `brainstorming' to the Deming Wheel, this quantity meets the necessity for a brief, obtainable connection with the a hundred most often followed equipment for imposing overall caliber management.

Central to the e-book is a extensive interpretation of TQM - the equipment addressed are suitable to all these attracted to utilizing particular instruments, qualitative and quantitative, to help problem-solving, research and overview within the administration strategy. After an creation in short outlining the fundamental ideas of TQM, the majority of the booklet then presents transparent, concise outlines of the a hundred equipment. It describes their objective, program - `how to exploit' - and advantages, with examples. A type o

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Plan (Product development) Action (Market research) Do (Manufacture) Check (Sales) Figure 1 Deming wheel Copyrighted Material 40 1 00 METHODS FOR TOTAL QUALITY MANAG E M E NT Plan : When a problem is detected in product development, first find the causes of the problem. The decision to make changes must be based on facts, and therefore it is necessary to obtain the data to detect the causes of error and variation . 2 Do : When the cause of a problem is detected, a quality improvement team will take responsibility for carrying through the necessary steps to solve the problem .

Benefits When working in teams it can be difficult to reach agreement when people with different opinions want to follow different courses of action . Pareto analysis brings the facts to the attention of all members of the team to aid decision-making. Example Following manufacture of a printed circuit board, the board is tested to identify any faults. Table 1 shows the error description , error code and count of the number of errors. The percentage of the total and the cumulative percentage is also given .

If there are 12 ideas, start with 12 points for the most important. 6 Participants now reveal their own top choices which are recorded on a flip chart. The discussion then starts and the ideas that the majority choose are debated until consensus is reached. If necessary, the procedure is repeated with a reduced number of ideas. Benefits People often cling to their own ideas and are reluctant to consider the suggestions of others when making a decision . The technique permits a decision to be made without taking a final vote that can leave some team members feeling isolated.

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